Customer Service FAQ

If I place my order today, when will I receive it?
Processing time is 2 -5 days.Shipping time is 5 -7 days.So total time is 7-12 days.
We will email you the shipping details of your order, including the shipping tracking number, track link and etc. so please check your email (especially the junk email) and keep our email , you can also reply our emails to contact us directly, we will update any news about your order via email and reply your email as soon as possible.

How are shipping and Size  custom-made charge calculated?
Our shipping cost Via EMS is Global Free Shipping For our customers.If you wanna to choose another Shipping Method ,  Contact Us Details.
All the Zentai Suit,Lolita Clothing,Cosplay Costumes,and Mascots can be Cutom-made.The Size  custom-made is FREE! .The more detail measurements will make the dress fits you better.   Size Custom-made Details.

Can an order be shipped to a my country?
At present, we ship our costumes to the areas DHL, UPS , TNT or EMS can reach.       Shiping Details.

Can I place an order through Paypal, Western Union or Wire Transfer?
Yes. Now we Only can receive PayPal As payment method.   Payment Methods Details

Return Policy
What is Cosplaygate.com on costume' return policy?
We supply return policy .More information about return policy please click  Return, Replace and Refund Policy Details.

Purchasing
Will CoslplayGate.com sell or rent my email address information to other companies?
We will not sell or rent your email address information to any other companies. We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers, etc.

What is CosplayGate' privacy policy?
Thank you for accessing the web site ("Site") of CosplayGate.com, Limited. ("CosplayGate.com," that's us). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy..
How does CosplayGate protect a registrant's privacy online?
Your own password is required for creating or managing your registry. Your name(s) and the date and locale of the event are the only personal information provided to registry guests. Our access options include no guest access online, access by a password you provide to your guests, and full online access without a password.
 

 

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