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Return&Exchange

Contact us by E-mail:
For customer service: service@cosplaygate.com
CosplayGate Co.,Ltd
No.10 South Yongsheng Street,Wohou District
ChengDu,Sichuan      625000
China
008602885060519    008618980532386

CosplayGate.com Return&Exchange Policy to guarantee our customers benefits.We advise that customers count and check the goods immediately upon receipt.
7-day Policy for Return and 15-day Policy for Exchange Most CosplayGate.com Products!

Return:
If the product you received has serious quality problem,such as holes,splits.
If the color of product you received is obviously different from the color of your oder.
Please notice that color aberration due to the color effect by the PC monitor and weather condition is not included.
In cases above,please contact our Customer Service as soon as possible.According to your request,we will arrange return or exchange for you without delay. You need to send it back to us within 7 days since you received products.Please notice that we can not accept any return without being informed.
We are sorry to deny return of underwear,swimwear or other comparatively personal and close fitting products.
We are sorry to deny return of Custom Made products for their uniqueness.
But the returning shipping cost is not refundable. Many thanks for understanding.
 
Exchange:
If the size of product you received is not the same with your order.
All cases met our Return Policy conditions
In cases above,please contact our Customer Service as soon as possible.According to your request,we will arrange exchange for you without delay.
We advise that customers count and check the goods immediately upon receipt.You need to send it back to us within 7 days since you received products.
Please notice that we can not accept return without being informed.
About Custom Made products,if the size of product you received is not same with you order,we can provide a revise service based on your request.
We are sorry to deny exchange of underwear,swimwear or other comparatively personal and close fitting products.
  But the returning shipping cost is not refundable. Many thanks for understanding.
If you have other problems or questions,please feel free to contact our Customer Service Department.We are all waiting to clarify for you.
Our apologies if we bring you inconvenience.Your valuable suggestions will be highly appreciated.

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